Leverage individual communication styles to enhance team operations

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“In teamwork, silence isn’t golden, it’s deadly”.

(Mark Sanborn)

There are no two teams that are exactly alike.  Not the most prophetic thing I’ve ever written in this blog space but worth stating.

Teams have different dynamics and function based on these things and the people who make up the team.  The most successful teams can leverage the talents of each team member into the overall organizational dynamic to ensure successful outcomes.

We’ve discussed team communication strategies in previous posts with an angle to strengthen your team.  Individual communication styles and preferences should be reviewed and discussed when you add someone new to your team.  I’m sure everyone strives to hire the best candidate to fill an opening on their team.  How much thought do you put into understanding how to integrate the new team member’s communication style in with others?

I’m a firm believer that leaders should know direct reports’ communication style and preferred way they want to receive information.  This knowledge allows leaders to seek ways to ensure they communicate in a way to maximize operational needs.  This knowledge has helped me when assigning tasks to team members.

Example #1:  When faced with a project that has an extremely quick turnaround time, I normally assign this project to my ENFJ (MBTI) staff member.  This type project excites the staff member and I know they will get things done quickly with enough time for review before the deadline.

Example #2:  When faced with a project due four months from today, I normally assign this project to my ISTJ (MBTI) staff member.  This type project allows the staff member time to plan, strategize and ask all the questions they need to for a successful outcome.

The examples listed above are two actual scenarios I’ve tackled in the past.  Both had successful outcomes because I knew and understood how to engage staff to maximize their talents.  This in turn produced successful outcomes for the organization.

Knowledge of individual communication styles also provides a blueprint to help build training plans to help staff members grow.  Introverted staff are not exempt from ever getting a task with a quick turnaround.  The leader needs to provide a more detailed set of instructions and understand they may have to follow-up with the staff member.  This process begins to stretch the staff member and helps their professional growth.  This also provides the leader with another staff member who can handle future quick turnaround projects and not wear out the extroverts.  Also, extroverted staff are not exempt from being assigned long term projects—training applies to all staff members.

There are multiple ways to engage staff to understand their individual communication style.  MBTI and CliftonStrengths are two tools used in my work environments.  These tools allowed me to get a better understanding of everyone on my team and integrate this knowledge to help teammates understand each other as well.

What’s the most successful way for me to understand how to communicate with my team?  I sit down with them and ask everyone how they like to receive information.  Simple, huh?  Then I make sure to communicate with everyone in a manner they identify (as much as possible).  Things pop up but I try to remain consistent with the communication process.  Direct reports seem to appreciate this fact and respond in a positive manner.

A final note, leaders need to ensure their team knows how they like to communicate as well.  The team shouldn’t have to guess how to approach a leader.  This creates undo stress and is not productive.

How do you account for individual communication styles in the work environment?  Can this knowledge impact your current organization?  (Please respond in the comments section below—thanks!)

“Wise men speak because they have something to say; Fools because they have to say something”.

(Plato)

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Superhero work is tough but worth every minute!

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“There is a superhero in all of us, we just need the courage to put on the cape”.

(Superman)

Who knew saving the world would be so tough?  Note:  I’m enjoying every minute of it!

My current Walk into the Future allows me maximum flexibility on projects I decide to tackle.  Leveraging my why daily provides a foundation to ensure I’m getting things done the right way.

Got a request to help a local high school student find renewed focus and create a schedule to enhance academic success.  I never ventured towards this demographic since my work with college students and experienced professionals fits my areas of interest.  I didn’t accept the request initially because I didn’t see how I could help.  My excuses were:

  • Not familiar with high school curriculum
  • Two parent home provides enough guidance
    • Why would a high school student listen to me and not parents?
  • My personal bias towards education
  • Not invested in this process

Well, once I got out of my own way and viewed this as another opportunity to help someone succeed regardless of grade level, the obvious choice was to put on my cape and shiny boots and get down to what true superheroes do—save the world! 😊

Decided to leverage the MBTI with my new tree branch and parents to determine a communication pattern in the household.  The MBTIs were extremely close, and this gave me additional information to begin our meeting.  Discussed the implications of the MBTI results and how we could leverage this information to create an action plan for success.

Next, we discussed ways to bring a more organized approach to studying and getting assignments completed.  I thought this would have been an area that would create a level of resistance but was pleasantly surprised with the overall buy-in.  I didn’t create the organizational approach but suggested some things I thought would work; consistent study times, area, length and scheduled breaks.  I let the family discuss and recorded highlights so we could follow-up; wanted to ensure the family took responsibility for the learning outcomes with me serving as their resident superhero (guide).

We were able to create a study schedule with predetermined breaks and a stated commitment from everyone to abide by this schedule.  Adjustments can be made as needed, but we need a consistent team effort to make this work for everyone.  Again, they agreed to the parameters and we moved forward as a unified group.

The commitment was further verified when they ask me when they should follow-up with me for a progress report.  I wasn’t going to push this aspect but believe this shows a new level of progress and willingness to put the work in for success. We agreed to have follow-up sessions in two-week increments based on assignment due dates.  The follow-up sessions allow us to adjust as needed or provide an opportunity to praise progress.

“Life doesn’t give us purpose.  We give life purpose”.

(The Flash)

Happy to report this process allowed me to stay true to my why:  to impact people in a positive way to leave them better than when I found them.

Doesn’t really matter if it’s a high school student, experienced professional or a random person on the street.  Superheroes save the world regardless of how hard it may seem.

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“You don’t need to be strong like a superhero, you just need to be better than yesterday”.

(Spiderman)

Okay, enough superhero talk—need to take this cape off and my boots are hurting me feet!  Tomorrow’s another day! 😊

Who can you be a superhero to today?  What would stop you from helping?

 “Wakanda Forever.”

(Black Panther) 

People are more important than the job description (My soapbox)

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“Leaders who don’t listen will eventually be surrounded by people who have nothing to say”.

(Andy Stanley)

So, need to vent for a minute.

Continue to see and hear across multiple industries where the boss makes job description modifications (additions/deletions/unit changes) without discussing with the person doing the actual job.  The boss is then surprised when staff decide to find a work environment that views them as more than the job description.

Please note, I’m not saying changes can’t be made to a specific job description.  Organizational missions change and updating duties, responsibilities and unit structure provides growth needed to move forward.  Leaders need to ensure the people tasked with getting things accomplished remain a part of the overall process.  Imagine the favorite part of your current position is removed and nothing was said to you prior to implementation.  How would you feel?

I know leaders who make decisions based on how the job description is written and refuse to consider the impact on the person in the position.  Never agreed with this logic and still don’t.  People are more important than the job description!

The authentic leadership variable balanced processing would help in these situations.  My research identified balanced processing as the variable that best explains job satisfaction for direct reports.  They want to be involved and should be.

Leaders are encouraged to seek and find the big picture before making decisions.  Simply identifying potential job description changes would allow staff to provide input before the final product is created.  Balanced processing is leveraged to build trust, encourage professional growth for direct reports and provides a foundational and reliable decision-making process.  It also signals all opinions are valued and expected.  The concept eliminates personal bias from the decision-making process, everyone in the organization has input prior to the final decision.  Again, people are more important than the job description!

I continue to promote the authentic leadership model because it can help create positive workplace outcomes and improve organizational performance.  It may also stop workplace turnover and get me off this overworked soapbox!

Okay, I’m dropping the microphone and stepping down from my soapbox. 😊

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How does your work environment ensure people are not overlooked?  Does your leadership put job descriptions ahead of the people doing the job?  (Please respond in the comments section below—thanks!)

“It is trust that transforms a group of people into a team”.

(Stephen Covey)

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Don’t fear the unknown–life moves forward

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“On the other side of your maximum fear are all the best things in life”.

(Will Smith)

How many times have you talked yourself out of doing something based on perceived fears?  I’m talking about larger life episodes like changing careers, starting your own business, learning a new skill or traveling to an exotic locale.

Sometimes we fear the unknown simply because it is unknown.  Nothing has happened to instill the fear we live with; we just bring it along into our daily routines.  Don’t let that little voice in your head talk you out of pursuing something you want to accomplish.  Positive thoughts generate positive outcomes!  Tackle life with an Irie mindset!

Look for ways to embrace your fear and understand the root cause.  Challenges provide opportunities to grow so don’t let a little apprehension stop you from making a move.  Try to place a marker or name on what you fear.  Is it the actual change, lack of confidence, professional requirements or something else?  Understanding the root cause of fear provides a road map to help overcome the thing you fear—sounds simple, right?

Look for ways to visualize the successful outcome you seek.  Leverage a vision mapping process to walk you through the entire process.  Start with the most basic concepts and then work to put everything into a step-by-step diagram as a road map for success.  Your vision map may show holes in your thought and execution patterns you can counter to help eliminate fear and enable success.  The vision map also allows you to put time frames in-place to accomplish the task you identify.

Positive people make positive things happen!  I continue to stress having an Irie mindset.  Believe this is vital daily in life.  Expect great things to happen and back up the expectations with proactive research, conversations and efforts needed to get what you want.  Positive thoughts will help build up resiliency so when faced with obstacles you go to the next option but never stop trying to get what you want.

Be prepared to pivot as needed.  There are times a fundamental change in approach is needed to get what you want.  This is not a failure but a proactive way to work towards outcomes to enhance your current situation.  Do you need to get a specific certification prior to starting a career change?  Do you need to have a business partner to make your small business idea successful?  The willingness to pivot when needed can eliminate a level of fear associated with similar changes.

“Staying positive does not mean that things will turn out okay. Rather it is knowing that you will be okay no matter how things turn out”.

(Unknown)

Accept fear as a natural motivator in life.  Sounds counterproductive but what if you tackle a small fear daily to build up confidence for the larger things in life?  Fear public speaking? Then join Toast Masters to get in front of people to learn how to overcome this fear.  I’m a natural introvert so speaking in front of people was a fear I had.  Discovered the more I speak in front of groups the less fear I have.  The process becomes easier the more I face the fear.

Mentors can help you when facing your fears.  We should all have multiple mentors to help get through personal and professional scenarios.  Why not enlist a mentor when you must face a fear?  This trusted advisor may have experience in the area and can provide insight to help you move forward.  The mentor can also serve as a sounding board for you to present your thoughts.  This simple concept may allow you to hear what’s holding you back.  Your mentor will be able to provide feedback based on thoughts you present as well.

Fears are natural to most of us.  Visualize success, leverage positive thoughts, pivot if needed, accept fear to defeat it and engage your mentors.  Simple, huh? 😊

Remember, everything Irie!

What tools do you leverage to overcome fear?  What have you thought about doing but let fear hold you back?  (Respond in the comments section—thanks!)

 

 

“Named must your fear be before banish it you can”.

(Yoda)

Strong tree branches keep me moving forward

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“If you want to go fast, go alone.  If you want to go far, go together”.

(African Proverb)

My collective tree branches continue to amaze me daily!

I enjoy watching the great things they are doing in their respective areas of higher education, mentoring, volunteering, speaking, podcasting, recruiting, leadership development and fitness to name a ‘few’ areas these outstanding folks are making a difference.

The one area that stands out to me today as I write this is the teamwork they constantly display.  My Walk into the Future has led me away from a physical office space—as noted, I primarily work out of coffee shops with Lucky Goat being first choice.  My previous work life allowed me to be surrounded by direct reports and colleagues every day.  There was always someone available to me whenever I had a question, concern or marketing idea I needed to hash out.

“If everyone is moving forward together, then success takes care of itself”.

(Henry Ford)

My current walk provides me unlimited freedoms to decide what I work on and when.  The one limiting factor is I don’t have ‘my’ team right down the hallway to bounce things off.

A great aspect of having so many tree branches is they are only a text message, email or phone call away when I need help.  Today was a perfect example of how great my tree branches are.  Needed some help generating a Presentation Value Proposition for a conference proposal I was working on.

I had no trouble describing my proposed presentation, highlighting learning outcomes and generating an overall summary.  Couldn’t generate the Value Proposition for the presentation for some odd reason—just couldn’t make it pop or even sound interesting.

Reached out to two of my most creative tree branches and described my dilemma.  Provided them with what I needed to do and my attempt to generate the Value Proposition.  They both jumped into teammate mode and sent me back appealing options for the Value Proposition that made the presentation sound exciting.  The point being is even without us being in the same cities, my team still has my back and we make each other better daily.

The ability to stress the importance of teamwork is something I’m proud to bring to every organization I’ve worked with.  It’s great to see my tree branches continue to embrace team concepts and help others grow.  Well done tree branches—keep up the great things you do daily!  Very proud of your efforts!

Thanks to my tree branches who return my texts, emails, phone calls and LinkedIn shout outs!  You’re fueling this journey one step at a time—Irie!

What are the most important team concepts you display daily?  How can you enhance the team experience in your work environment?  Thanks!

Respect Melissa and V’Rhaniku!

ER 2016

(2016 team bowling outing)

“If you want to lift yourself up, lift up someone else”.

(Booker T. Washington)

Leverage a growth mindset to maximize your success

 

 

“You have to apply yourself each day to becoming a little better. By becoming a little better every day, over a period of time, you will become a lot better”.

(John Wooden)

Growth mindset has been defined as people believe their most basic abilities can be developed through dedication and hard work—brains and talent are just the starting point (Carol Dweck).

Fixed mindset

A fixed mindset puts undue parameters in place.  An individual who believes they are only good at certain things will most likely only be good at those things.  You can talk yourself into or out of anything.  A fixed mindset can hinder progress because of the avoidance of anything that may challenge you.  This process causes individuals to give up when tasks get hard or unfamiliar.

A fixed mindset limits individual growth because of sticking to what you know only—attempts to try or learn new things are avoided at all costs.  A sad aspect of this mindset is when people believe potential is predetermined.

“Whether you think you can or think you can’t—you’re right”.

(Henry Ford)

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Growth mindset

Contrasting the fixed mindset with growth mindset highlights the importance of positive thinking and actions.  People with a growth mindset view failure as an opportunity, not something to shy away from.  Functioning as a lifelong learner is another aspect of the growth mindset—the foundational principle is to never stop learning new things and tasks.

Positive effort and attitude are thought to be determining factors toward individual abilities.  This concept helps eliminate being defeated even before starting a task.  The success of others leads to inspiration for someone with a growth mindset.

The great things my tree branches accomplish daily inspire me to continue to grow and make a difference.

A hidden aspect of the growth mindset is the freedom it provides to practitioners.

Growth mindset is based on not limiting yourself (thoughts or actions) so you approach each day as a gift.  You seek new challenges because you have the tools to accomplish them.  You’re willing to try new things because you never want to stop learning and improving your knowledge and abilities.  Setbacks are your opportunity to learn, reset and then try another approach to the challenge you face.

Lessons are everywhere when you embrace the growth mindset.

“Whatever the mind of man can conceive and believe, it can achieve.”

(Napoleon Hill)

Growth mindset key factors:

  • You can learn anything needed for success
  • Displaying the right attitude makes learning possible
  • Challenges are viewed with excitement
  • Failure is not the end
  • Positive words, thoughts and actions daily

“It does not matter how slowly you go so long as you don’t stop”.

(Confucius)

How can a growth mindset impact your daily interactions?  What things do you need to change to adopt a growth mindset?  Thanks!

Reference

TED Speaker, Carol Dweck. (n.d.) Retrieved July 22, 2019, from https://www.ted.com/speakers/carol_dweck. 

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It’s all GOOD – Networking in Orlando

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“You have to motivate yourself with challenges.  That’s how you know you’re still alive”.

(Jerry Seinfeld)

I’m always looking for ways to expand my knowledge base to help me with my Walk into the Future.

Networking and partnering with individuals and organizations has been fruitful in 2019.  The Greater Orlando Organizational Development (GOOD) network was recommended to me by a tree branch as an organization with consultants/practitioners with similar interests as me.

The GOOD network has been great so far especially with networking platforms they currently promote.  They have monthly professional development workshops to bring members together to share and learn from others.  This process enabled me to get involved with organizations to see what they do, learn from veterans in the career field and share my knowledge and experiences with them.  Felt good (no pun intended) to share my authentic leadership platform research with practitioners who were looking for ways to engage leaders in their respective organizations with evidence-based research.

Made several professional contacts with aspirations to leverage into additional research and application of authentic leadership in business environments.  My initial research was done within a university setting but believe we can easily translate the four variables (self-awareness, relational transparency, internalized moral perspective and balanced processing) into multiple work environments to enhance leadership development and job satisfaction for direct reports.

Currently working on a proposal to present at the First Annual Organizational Development (OD) Conference, Ignite Your Future:  Innovation in Action in February 2020.  Plan to bring my authentic leadership research to the conference to enhance audience understanding on the leadership platform and how it can be used to provide leaders with tools to enhance their work environment.  Excited for the opportunity to stand in front of movers and shakers of some of the largest organizations in Orlando and show them the value of authentic leadership.

Excited and scared at the same time but my walk continues to move forward!

This process may provide me with additional tree branches as I continue my quest to enlarge my tree.  Wish me luck!

What have you done lately to move from your comfort zone?  How do you challenge yourself to try new things professionally?  I welcome your thoughts—thanks!

“The key to life is accepting challenges”.

(Betty Davis)

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