Leverage individual communication styles to enhance team operations

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“In teamwork, silence isn’t golden, it’s deadly”.

(Mark Sanborn)

There are no two teams that are exactly alike.  Not the most prophetic thing I’ve ever written in this blog space but worth stating.

Teams have different dynamics and function based on these things and the people who make up the team.  The most successful teams can leverage the talents of each team member into the overall organizational dynamic to ensure successful outcomes.

We’ve discussed team communication strategies in previous posts with an angle to strengthen your team.  Individual communication styles and preferences should be reviewed and discussed when you add someone new to your team.  I’m sure everyone strives to hire the best candidate to fill an opening on their team.  How much thought do you put into understanding how to integrate the new team member’s communication style in with others?

I’m a firm believer that leaders should know direct reports’ communication style and preferred way they want to receive information.  This knowledge allows leaders to seek ways to ensure they communicate in a way to maximize operational needs.  This knowledge has helped me when assigning tasks to team members.

Example #1:  When faced with a project that has an extremely quick turnaround time, I normally assign this project to my ENFJ (MBTI) staff member.  This type project excites the staff member and I know they will get things done quickly with enough time for review before the deadline.

Example #2:  When faced with a project due four months from today, I normally assign this project to my ISTJ (MBTI) staff member.  This type project allows the staff member time to plan, strategize and ask all the questions they need to for a successful outcome.

The examples listed above are two actual scenarios I’ve tackled in the past.  Both had successful outcomes because I knew and understood how to engage staff to maximize their talents.  This in turn produced successful outcomes for the organization.

Knowledge of individual communication styles also provides a blueprint to help build training plans to help staff members grow.  Introverted staff are not exempt from ever getting a task with a quick turnaround.  The leader needs to provide a more detailed set of instructions and understand they may have to follow-up with the staff member.  This process begins to stretch the staff member and helps their professional growth.  This also provides the leader with another staff member who can handle future quick turnaround projects and not wear out the extroverts.  Also, extroverted staff are not exempt from being assigned long term projects—training applies to all staff members.

There are multiple ways to engage staff to understand their individual communication style.  MBTI and CliftonStrengths are two tools used in my work environments.  These tools allowed me to get a better understanding of everyone on my team and integrate this knowledge to help teammates understand each other as well.

What’s the most successful way for me to understand how to communicate with my team?  I sit down with them and ask everyone how they like to receive information.  Simple, huh?  Then I make sure to communicate with everyone in a manner they identify (as much as possible).  Things pop up but I try to remain consistent with the communication process.  Direct reports seem to appreciate this fact and respond in a positive manner.

A final note, leaders need to ensure their team knows how they like to communicate as well.  The team shouldn’t have to guess how to approach a leader.  This creates undo stress and is not productive.

How do you account for individual communication styles in the work environment?  Can this knowledge impact your current organization?  (Please respond in the comments section below—thanks!)

“Wise men speak because they have something to say; Fools because they have to say something”.

(Plato)

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2019 Boston (GA) mini marathon (Recap)

Boston mini

“How do you know someone ran a marathon?  Don’t worry, they’ll tell you.”

(Jimmy Fallon)

My Walk into the Future continues to provide me with adventures and challenges to chase.  The latest challenge came during the Boston (GA) mini marathon (13.1 miles) on 10/26/19.  This race was on my 2019 schedule because I ran it last year and had really good results.  Set my first of many personal records (PR) at the race last year.

Fast forward to this year’s race and there’s not a PR to discuss.  My race time and finish position regressed this year.  Was a bit disappointed with my results because I know I can run faster and have done so multiple times this year on tougher courses.

So, why did I regress during this race?  Great question and I spent a day reflecting on why this race didn’t go as I planned.  Turns out I simply took running fast times for granted.  Not saying I didn’t train and put in the miles to run another good half marathon time.

  • September miles: 44 (includes Philly Rock N Roll Half marathon)
  • October miles: 29 (includes Boston mini marathon)

I did assume my Boston mini marathon race results from 2018 would automatically translate to the 2019 race.  The course was the same, but the weather was significantly different this year–mid-50s in 2018 and mid-70s with high humidity this year.  Also, needed a better hydration plan since the temperatures and humidity were higher than normal for an October morning.

My race mistakes are all easily correctable and I was back in the gym the next morning correcting them.  My physical race prep will still resemble what I’ve been doing but working on the mental aspects, so I never enter a race with assumptions again.  I improved my half marathon times this year by entering every race with a chip on my shoulder—got ahead of myself for this race but the corrections are being made.

Lesson learned—never take a race or finish time for granted.

Boston mini marathon weekend

Boston (GA) is a nice little town 40 miles northeast of Tallahassee (FL).  The people are friendly and have a blast for the entire race weekend. The half marathon is just one of the events they host for the weekend. It’s the kickoff event but most of the weekend action happens once the runners get out of the way.

Vendors setup before the sun comes out to get ready for visitors.  The Boston butt BBQ competition is fierce with BBQ outfits from multiple states vying to win the first-place prize money.  Most of these folks provide samples of their competition level BBQ after the race.  There are other vendors with additional items for purchase (cakes, pies, fish, hot dogs, hamburgers, etc.).  Almost has a carnival feel to the day once the race is over.

The parade starts right after the race awards are presented.  I normally hit the road right before the parade kicks off since most intersections are blocked to accommodate the parade route.  Great little town and event if you’re ever in the area.

https://bostonga.com/boston-mini-marathon/

 

Next race

Will venture down to Orlando for the Orlando Utility Commission (OUC) half marathon on 12/7/19.  I ran my first ever half marathon at the OUC event back in 2013.  Hard to believe but I’ve been chasing people at half marathons for 6 years now.  Never thought I would run another half marathon after the first one but now I’m traveling the country making memories with my friends.  Pretty cool transformation for me as I continue to Walk into the Future.

Looking forward to my training as I prepare for the OUC race.  Also excited to catch up with family and friends while in the Orlando area.  Already got my post-race lunch location picked and can’t wait to eat shrimp and grits! 😊 Plan to visit my favorite reggae spot, Bob Marley’s at City Walk too.  Will be another fun adventure for me!

 OUC Half

“Running won’t solve all your problems.  But then again, neither will housework.”

(Unknown)

How do you bounce back from a set back?  What lessons have you learned when things don’t turn out as planned?  Thanks!

Superhero work is tough but worth every minute!

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“There is a superhero in all of us, we just need the courage to put on the cape”.

(Superman)

Who knew saving the world would be so tough?  Note:  I’m enjoying every minute of it!

My current Walk into the Future allows me maximum flexibility on projects I decide to tackle.  Leveraging my why daily provides a foundation to ensure I’m getting things done the right way.

Got a request to help a local high school student find renewed focus and create a schedule to enhance academic success.  I never ventured towards this demographic since my work with college students and experienced professionals fits my areas of interest.  I didn’t accept the request initially because I didn’t see how I could help.  My excuses were:

  • Not familiar with high school curriculum
  • Two parent home provides enough guidance
    • Why would a high school student listen to me and not parents?
  • My personal bias towards education
  • Not invested in this process

Well, once I got out of my own way and viewed this as another opportunity to help someone succeed regardless of grade level, the obvious choice was to put on my cape and shiny boots and get down to what true superheroes do—save the world! 😊

Decided to leverage the MBTI with my new tree branch and parents to determine a communication pattern in the household.  The MBTIs were extremely close, and this gave me additional information to begin our meeting.  Discussed the implications of the MBTI results and how we could leverage this information to create an action plan for success.

Next, we discussed ways to bring a more organized approach to studying and getting assignments completed.  I thought this would have been an area that would create a level of resistance but was pleasantly surprised with the overall buy-in.  I didn’t create the organizational approach but suggested some things I thought would work; consistent study times, area, length and scheduled breaks.  I let the family discuss and recorded highlights so we could follow-up; wanted to ensure the family took responsibility for the learning outcomes with me serving as their resident superhero (guide).

We were able to create a study schedule with predetermined breaks and a stated commitment from everyone to abide by this schedule.  Adjustments can be made as needed, but we need a consistent team effort to make this work for everyone.  Again, they agreed to the parameters and we moved forward as a unified group.

The commitment was further verified when they ask me when they should follow-up with me for a progress report.  I wasn’t going to push this aspect but believe this shows a new level of progress and willingness to put the work in for success. We agreed to have follow-up sessions in two-week increments based on assignment due dates.  The follow-up sessions allow us to adjust as needed or provide an opportunity to praise progress.

“Life doesn’t give us purpose.  We give life purpose”.

(The Flash)

Happy to report this process allowed me to stay true to my why:  to impact people in a positive way to leave them better than when I found them.

Doesn’t really matter if it’s a high school student, experienced professional or a random person on the street.  Superheroes save the world regardless of how hard it may seem.

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“You don’t need to be strong like a superhero, you just need to be better than yesterday”.

(Spiderman)

Okay, enough superhero talk—need to take this cape off and my boots are hurting me feet!  Tomorrow’s another day! 😊

Who can you be a superhero to today?  What would stop you from helping?

 “Wakanda Forever.”

(Black Panther) 

People are more important than the job description (My soapbox)

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“Leaders who don’t listen will eventually be surrounded by people who have nothing to say”.

(Andy Stanley)

So, need to vent for a minute.

Continue to see and hear across multiple industries where the boss makes job description modifications (additions/deletions/unit changes) without discussing with the person doing the actual job.  The boss is then surprised when staff decide to find a work environment that views them as more than the job description.

Please note, I’m not saying changes can’t be made to a specific job description.  Organizational missions change and updating duties, responsibilities and unit structure provides growth needed to move forward.  Leaders need to ensure the people tasked with getting things accomplished remain a part of the overall process.  Imagine the favorite part of your current position is removed and nothing was said to you prior to implementation.  How would you feel?

I know leaders who make decisions based on how the job description is written and refuse to consider the impact on the person in the position.  Never agreed with this logic and still don’t.  People are more important than the job description!

The authentic leadership variable balanced processing would help in these situations.  My research identified balanced processing as the variable that best explains job satisfaction for direct reports.  They want to be involved and should be.

Leaders are encouraged to seek and find the big picture before making decisions.  Simply identifying potential job description changes would allow staff to provide input before the final product is created.  Balanced processing is leveraged to build trust, encourage professional growth for direct reports and provides a foundational and reliable decision-making process.  It also signals all opinions are valued and expected.  The concept eliminates personal bias from the decision-making process, everyone in the organization has input prior to the final decision.  Again, people are more important than the job description!

I continue to promote the authentic leadership model because it can help create positive workplace outcomes and improve organizational performance.  It may also stop workplace turnover and get me off this overworked soapbox!

Okay, I’m dropping the microphone and stepping down from my soapbox. 😊

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How does your work environment ensure people are not overlooked?  Does your leadership put job descriptions ahead of the people doing the job?  (Please respond in the comments section below—thanks!)

“It is trust that transforms a group of people into a team”.

(Stephen Covey)

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Don’t fear the unknown–life moves forward

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“On the other side of your maximum fear are all the best things in life”.

(Will Smith)

How many times have you talked yourself out of doing something based on perceived fears?  I’m talking about larger life episodes like changing careers, starting your own business, learning a new skill or traveling to an exotic locale.

Sometimes we fear the unknown simply because it is unknown.  Nothing has happened to instill the fear we live with; we just bring it along into our daily routines.  Don’t let that little voice in your head talk you out of pursuing something you want to accomplish.  Positive thoughts generate positive outcomes!  Tackle life with an Irie mindset!

Look for ways to embrace your fear and understand the root cause.  Challenges provide opportunities to grow so don’t let a little apprehension stop you from making a move.  Try to place a marker or name on what you fear.  Is it the actual change, lack of confidence, professional requirements or something else?  Understanding the root cause of fear provides a road map to help overcome the thing you fear—sounds simple, right?

Look for ways to visualize the successful outcome you seek.  Leverage a vision mapping process to walk you through the entire process.  Start with the most basic concepts and then work to put everything into a step-by-step diagram as a road map for success.  Your vision map may show holes in your thought and execution patterns you can counter to help eliminate fear and enable success.  The vision map also allows you to put time frames in-place to accomplish the task you identify.

Positive people make positive things happen!  I continue to stress having an Irie mindset.  Believe this is vital daily in life.  Expect great things to happen and back up the expectations with proactive research, conversations and efforts needed to get what you want.  Positive thoughts will help build up resiliency so when faced with obstacles you go to the next option but never stop trying to get what you want.

Be prepared to pivot as needed.  There are times a fundamental change in approach is needed to get what you want.  This is not a failure but a proactive way to work towards outcomes to enhance your current situation.  Do you need to get a specific certification prior to starting a career change?  Do you need to have a business partner to make your small business idea successful?  The willingness to pivot when needed can eliminate a level of fear associated with similar changes.

“Staying positive does not mean that things will turn out okay. Rather it is knowing that you will be okay no matter how things turn out”.

(Unknown)

Accept fear as a natural motivator in life.  Sounds counterproductive but what if you tackle a small fear daily to build up confidence for the larger things in life?  Fear public speaking? Then join Toast Masters to get in front of people to learn how to overcome this fear.  I’m a natural introvert so speaking in front of people was a fear I had.  Discovered the more I speak in front of groups the less fear I have.  The process becomes easier the more I face the fear.

Mentors can help you when facing your fears.  We should all have multiple mentors to help get through personal and professional scenarios.  Why not enlist a mentor when you must face a fear?  This trusted advisor may have experience in the area and can provide insight to help you move forward.  The mentor can also serve as a sounding board for you to present your thoughts.  This simple concept may allow you to hear what’s holding you back.  Your mentor will be able to provide feedback based on thoughts you present as well.

Fears are natural to most of us.  Visualize success, leverage positive thoughts, pivot if needed, accept fear to defeat it and engage your mentors.  Simple, huh? 😊

Remember, everything Irie!

What tools do you leverage to overcome fear?  What have you thought about doing but let fear hold you back?  (Respond in the comments section—thanks!)

 

 

“Named must your fear be before banish it you can”.

(Yoda)

Running, rocking out, and enjoying Philadelphia

Philly LOVE sign

“To travel is to live”.

(Hans Christian Andersen)

My Walk into the Future continues to expand my running tourist experiences.  Made a trek to the 2019 Philadelphia Rock N Roll Half Marathon in September.  This was race #5 for my 2019 running goals.

The training and additional miles logged over the summer were evident during my race.  I was able to post another personal record (PR) time of 2:07:55 (official time) but was happier with how I felt mentally and physically during the race.  Past races my legs started to hurt at the 8-mile marker and really screamed at me miles 10 through 13.  Fighting the pain and the urge to stop running was always there in previous races but my new training program allowed me to enjoy every mile of the race.  Helped the Philly course was mostly flat until the end.  I never frown at a PR but will evaluate my training process to see where I can find additional speed to get me closer to my goal time of under 2 hours.

Note:  The 2-hour goal does not stop me from enjoying these races.  It’s my way to push myself to improve daily.

“The point is whether or not I improved over yesterday”.

(Haruki Murakami)

(After race and Rocky statue)

Philadelphia

Selected this race because I’ve never been to Philadelphia.  Also, I have a tree branch (Lauren Apgar) in Philly, and it gave us a chance to catch up.  Again, I take the concept of running tourist seriously so let me know if I should visit your city for a run. 😊

We left the airport and headed straight to the Philadelphia Convention Center for the Rock N Roll EXPO.  Seeing the thousands of running tourists who trek to a Rock N Roll destination to run the city and enjoy the culture is always a highlight of race weekend.

The positive energy in the EXPO hall always provides extra inspiration to run my best race.  People from all over the world converging on a location with the same goal in mind to run their best race ever.

The Philly EXPO was smaller than previous EXPOs (New Orleans and Nashville) because there was not a full marathon scheduled.  The Philly races were the half marathon, a 7.6k and a 5k.

This was Lauren’s first Rock N Roll EXPO, so it was great introducing her to the process (check-in, bib pickup, bag pickup, etc.) and attending the EXPO with vendors and products.  We got as many freebies as we could and tested out products on display.  This is a great way to get a free massage before the race since vendors want to test their products on runners.  I’m always down for the free massage!  Got a lot of cool photo ops while at the EXPO:

Food, food and more food

We left the convention center and made our way to Iron Hill Brewery (Center City) for lunch to help with my carb loading process.  Great location with a huge menu and beer options.  I don’t experiment with food prior to a race so ordered the grilled chicken sandwich, fries and the Iron Hill Light Lager.  Lots of great food on the menu if you get a chance to dine at one of their locations:

What’s a trip to Philly without visiting the Reading Terminal Market?  It’s labeled as “one of America’s largest and oldest public markets” and lived up to the reputation.  Row after row of unique foods, fare and products.  Several vendors had wrap around lines waiting to explore new tastes.  We didn’t eat at Reading Terminal Market, but it will be a regular stop when I’m back in Philly:

Dinner carb loading was done at Pietro’s Coal Oven Pizzeria.  Stuck with the tried and true chicken parmesan because it came with a huge plate of spaghetti and sauce.  Portions were so large at Pietro’s I almost couldn’t finish it all but since I had 13.1 miles to run the next morning, I powered through.

Pietros Pizza

We ventured further out after the race to get cheese steaks.  Lauren introduced me to the Philly subway system and the proper way to get around the city.  We got an impromptu dance show from a family entertaining everyone on the subway.  Great seeing people smile and enjoy themselves as they traveled to their respective destinations.  Full disclosure, I assumed Philly was going to be all hustle and bustle like New York.  Pleasantly surprised how slow the pace was in Philly and how people interacted with each other.

Cheese steaks on every corner

We decided to take part in the great Philly cheese steak debate:  Geno’s or Pat’s.  Agreed we would do a taste test to decide which cheese steak was better.

Started at Geno’s and dived right into a large cheese steak.  Very good flavor, texture and presentation.  Made our way across the street to try Pat’s cheese steak next.  Again, very good flavor, texture and presentation.  The onions on the Pat’s cheese steak were sautéed more and the steak had more moisture than Geno’s.  We agreed both were worth a visit if you’re in Philly—can’t go wrong with either selection.

Seating is limited at Geno’s and Pat’s, so we grabbed seats at Garage Philly and enjoyed the cheese steaks, beer and people watching.  They have a DJ playing on the sidewalk, so it was a block party and a great place to relax with good food:

History

Made our way over to Independence Hall to experience some American history. Got a chance to explore multiple buildings on the property to include Congress Hall and Senate Chambers.  The Liberty Bell was another historical site we were able to experience.  Great being in a place with this much historical contexts—recommend visiting if you’re in the Philadelphia area.

Trekked over to Penn’s Landing to see the waterway and the Ben Franklin Bridge.  Great place to people watch and get photos of New Jersey across the river.  Lots of boats in the water and people enjoying the great September weather.

Philadelphia is a great place—recommend you get there for a visit if you haven’t been.  Also, recommend experiencing the great food, history and culture available.

FYI—enjoyed it so much I’ve already signed up for the 2020 Philadelphia Rock N Roll Half Marathon!  Will get a chance to test out the Pat’s and Geno’s cheese steak debate again.  Can’t wait!

What city have you always wanted to visit?  When are you going?

 “Life is either a daring adventure or nothing at all”.

(Helen Keller)

Thanks Lauren for being a great host and tour guide—well done! 😊

Leverage a growth mindset to maximize your success

 

 

“You have to apply yourself each day to becoming a little better. By becoming a little better every day, over a period of time, you will become a lot better”.

(John Wooden)

Growth mindset has been defined as people believe their most basic abilities can be developed through dedication and hard work—brains and talent are just the starting point (Carol Dweck).

Fixed mindset

A fixed mindset puts undue parameters in place.  An individual who believes they are only good at certain things will most likely only be good at those things.  You can talk yourself into or out of anything.  A fixed mindset can hinder progress because of the avoidance of anything that may challenge you.  This process causes individuals to give up when tasks get hard or unfamiliar.

A fixed mindset limits individual growth because of sticking to what you know only—attempts to try or learn new things are avoided at all costs.  A sad aspect of this mindset is when people believe potential is predetermined.

“Whether you think you can or think you can’t—you’re right”.

(Henry Ford)

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Growth mindset

Contrasting the fixed mindset with growth mindset highlights the importance of positive thinking and actions.  People with a growth mindset view failure as an opportunity, not something to shy away from.  Functioning as a lifelong learner is another aspect of the growth mindset—the foundational principle is to never stop learning new things and tasks.

Positive effort and attitude are thought to be determining factors toward individual abilities.  This concept helps eliminate being defeated even before starting a task.  The success of others leads to inspiration for someone with a growth mindset.

The great things my tree branches accomplish daily inspire me to continue to grow and make a difference.

A hidden aspect of the growth mindset is the freedom it provides to practitioners.

Growth mindset is based on not limiting yourself (thoughts or actions) so you approach each day as a gift.  You seek new challenges because you have the tools to accomplish them.  You’re willing to try new things because you never want to stop learning and improving your knowledge and abilities.  Setbacks are your opportunity to learn, reset and then try another approach to the challenge you face.

Lessons are everywhere when you embrace the growth mindset.

“Whatever the mind of man can conceive and believe, it can achieve.”

(Napoleon Hill)

Growth mindset key factors:

  • You can learn anything needed for success
  • Displaying the right attitude makes learning possible
  • Challenges are viewed with excitement
  • Failure is not the end
  • Positive words, thoughts and actions daily

“It does not matter how slowly you go so long as you don’t stop”.

(Confucius)

How can a growth mindset impact your daily interactions?  What things do you need to change to adopt a growth mindset?  Thanks!

Reference

TED Speaker, Carol Dweck. (n.d.) Retrieved July 22, 2019, from https://www.ted.com/speakers/carol_dweck. 

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